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The Business Owner Guide To Generative Engine Optimization
Then segment by query type. If the decline concentrates in informational and definitional queries while transactional and comparison queries hold, the cause is almost certainly something above you answering the question. If the decline is even across every query type, look elsewhere, because that is a different problem.
When to Change Supplier Three conditions justify it individually. Raw answers cannot be produced on request. The prompt set has been changed without disclosure, which invalidates every comparison in every report you have received. Or two quarters have passed with the agreed inputs completed and no movement on citation presence, accuracy or source coverage.
Ask What They Will Not Do Good practitioners have a list. They will not guarantee a position in an answer, because nobody controls that. They will not fabricate reviews or seed forum threads under false identities, because it is detectable, damaging and increasingly enforced against.
What needs you: factual accuracy. Somebody inside the business has to confirm the numbers, limits and claims before publication, because you carry the consequence of anything untrue being published about your own products.
Statistics without sources. This field circulates figures faster than it checks them, and a number arriving without a publisher, a sample size and a date should be discounted rather than repeated to your board.
Do this yourself at least once even if you intend to hire somebody. Reading twenty raw answers about your own market teaches you more about this channel in half an hour than any proposal will, and it makes you a considerably harder client to mislead. You will recognise immediately whether an agency's baseline resembles what you found.
Bring one other person from the business, ideally from sales. They will spot inaccuracies in how you are described that a marketing reader skims past, and they will tell you within minutes whether the prompts sound like real customers. That second opinion costs half an hour and prevents the most common flaw in a self run audit, which is a set of questions written in the company's own language.
The answer you want describes a baseline: a prompt set built from how your customers actually speak, run across the assistants that matter, with raw answers and cited sources recorded. Everything after that should be justified by reference to what the baseline showed.
The result is a content programme aimed at guesses. Sometimes it works by accident. Usually it produces pages nobody retrieves, and the diagnosis that would have directed the effort correctly costs a fraction of what the content did.
How to Judge It at Day Ninety Re-run the original fifty prompts, the same number of times, under the same conditions. Compare against the baseline on three measures: how often you are named, whether the description of you is accurate, and which sources are being cited.
The Assumption That Broke Twenty years of practice rested on a simple chain: rank higher, get recommended by ai seen more, get clicked more. Every tool, every report and every agency pitch was built on it, and for most of that period it held.
Those recurring domains are the pages your category's answers are being built from. Visit each one, look for yourself, and note whether you are absent, listed with stale details, or filed under the wrong category. That list is your task list, and you did not have to guess at it.
The Signals That Mean Something Four things are hard to fake and worth watching closely. Your own pages beginning to appear in cited sources, which is directly observable in any assistant that shows citations.
An agency doing the work sends these the same day, because they already exist as a by-product of the measurement. One that does not will explain that the platform does not export in that format, or that the data is summarised in the dashboard.
The same errors recur across companies of every size, and most of them are not technical. They are misjudgements about where the work lives, made early, and expensive to unwind because the budget has usually been spent by the time anyone notices.
Retrieval behaviour changes, competitors keep publishing, listings go stale, product details change and reviews accumulate. A position secured once is not held without maintenance, which is the same lesson search taught over twenty years and which is being relearned rather than transferred.
You can do this yourself in about half an hour, with no subscriptions and no technical knowledge. It will not be as thorough as a full engagement, and it is more than enough to establish whether you have a problem and roughly what kind.
The change worth making is editorial direction. Stop commissioning new pages whose entire value is a fact a summary can state, and redirect that effort toward comparison, judgement, original data and anything requiring a transaction. Keep the existing pages, keep them current, and structure them to be quoted.
